Customer Service Specialist

Customer Service Specialist

Final date to receive applications: 27 March 2026

Department: Customer Service (Mimeo)

Employment Type: Full Time

Location: Memphis, TN

Reporting To: Shari Cooke

Compensation: $48,000 - $53,000 / year

Our Customer Service mission is to support our customers and each other in a manner that is effortless, effective and friendly. The Customer Service Specialist will be responsible for an assigned group of customers and for delivering product solutions to create engaged customers. They will serve as the voice of the customer by championing ideas that drive customer success throughout the organization.

• Delivers and sustains support within assigned accounts for Mimeo products and services that provides an effortless experience
• Delivers Mimeo solutions to achieve customer goals
• Educates customers on product functionality and value to increase their satisfaction and success with Mimeo
• Establishes themselves as a subject matter expert by delivering product solutions through innovation, process efficiencies and value-added solutions for customers
• Uncovers clients’ needs and formulates appropriate next steps
• Monitors and respond to feedback to assess client satisfaction; proactively addresses and uses effective interpersonal skills—establishes good interpersonal relationships by helping customers feel valued, appreciated, and shows concern and empathy for their benefit
• Clearly understands and communicates information effectively, while adjusting to the audience, by acknowledging, restating and painting a picture that goes beyond the customer need
• Communicates progress and milestone achievement to manage expectations and to align efforts
• Collaborates with internal partners to develop and implement solutions to meet customers’ needs and maximize resources
• Serves as an escalation point to the Customer Service Advisor for phone, email and chat support
• Manages client experience and expectations relative to project deliverables and timelines assuring achievement of the client’s desired outcome
• Consistently and regularly uses information systems to provide timely and accurate forecasting and reporting of activities
• Travels to events to support clients and ensures their goals are met
• Conveys and champions ideas that improve the Mimeo product and solution
• Takes action, makes decisions and shapes individual and team priorities to reflect Mimeo’s core values
  -Act like an owner, Drive Customer Success, Enjoy the Ride

SKILLS AND

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in a related field preferred
• 3+ years of B2B sales/sales support or a related area; preferably in the areas of solution selling, client engagement and/or project management
• Proficient in the use of software systems (Salesforce a plus) and working knowledge of the Microsoft Office suite and Adobe Acrobat Professional
• Basic knowledge of FTP, HTTP, HTTPS, SSL; internet browsers and ISPs; proxy servers and firewalls, etc.
• Exceptional project management skills
• Flexible; able to accommodate fluctuating workloads, tasks types and work schedules
  * Availability; must be available after typical work hours to provide direction and answer questions regarding customer requests or orders
• Flexibility to travel 10% of the time
• Ability to convey ideas, be convincing and sell ideas and solutions

COMPETENCIES:

• Communication
  
  Skills:
  
  Confidently and clearly communicates using the appropriate medium and approach
• Product Expertise:
  Maintains and continuously grows knowledge base of Company products. Applies knowledge to enhance effectiveness in the field
• Performance & Results Driven:
  Acts like a business owner. Demonstrates personal accountability to achieve individual and company goals.
• Customer Focus: aligns strategies and actions to achieve company and customer business objectives
• Integrity:
  Acts with honesty, candor and transparency. Builds effective business relationships based on trust and respect. Holds self accountable. Keeps promises, meets deadlines and follows through on commitments
• Initiative and Accountability:
  Consistently seeks to improve performance and demonstrates personal investment in…