Customer Service | Resolution Specialist

Customer Service | Resolution Specialist

Full Time Clerical
Franklin, Franklin, TN, US

Salary Range: $50,000 – $50,000 Annually

Elevate your career with a 2020 INC 500 company offering a competitive salary, 401(k) match, health benefits, and extra paid time off. Wesley Financial Group is hiring a Customer Service | Resolution Specialist to help timeshare owners cancel their ownerships. If you’re organized, motivated, and enjoy problem‑solving, we want you on our team.

• Ability to be flexible and adaptable
• Strong organizational skills and attention to detail
• Strong problem‑solving skills to address client needs and challenges
• Outcome‑oriented and results‑focused
• Ability to work hard and efficiently, jumping in and helping wherever necessary
• Accountability: do what’s right even when nobody’s watching
• 2+ years of providing impeccable customer service and account management
• Energetic about change and adaptable to an ever‑changing industry
• Must live within 60 miles of Franklin, TN – IN‑OFFICE role

• Actively work with clients, setting clear expectations throughout the timeshare termination process
• Draft client‑specific action steps to move the client toward timeshare ownership termination
• Respond to all emails, calls, and chat thread messages in a timely manner
• Address all comments from clients submitted through the feedback form within 24 hours and provide updates through chatter thread
• Maintain accurate, up‑to‑date client records in Salesforce
• Maintain professional and consistent communication with clients through email, mail, and phone correspondence
• Create a positive team environment centered on accountability, efficiency, idea sharing, and continuous improvement
• Strive to improve, celebrate wins, and use failures to grow
• Lead industry updates, trends, and general knowledge sharing

• Salesforce
• Customer Service
• Google Suite / Microsoft Office

• A Mac Book for work tasks
• Weekly pay schedule
• 401(k) program with company match
• Employer‑funded HSA and comprehensive Medical, Dental, Vision insurance
• 9 paid holidays plus days between Christmas and New Year’s
• Access to fitness center and natural courtyard
• Unique culture with food trucks, lounge areas, and foosball tournaments
• Continuous coaching from industry professionals
• Leadership training and advancement opportunities
• Robust employee recognition programs
• Company‑wide community outreach programs
• Fun engaging company‑wide events and activities
• Outstanding work/life balance
• 9 paid holidays + 2 floating holidays
• Relaxation on‑demand massage chairs
• Earned work‑from‑home Fridays

Hours:

Monday – Thursday, 9 am – 5 pm;
Friday, 9 am – 3 pm (Fridays are earned work‑from‑home days).

Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E‑Verify.