Customer Service Specialist

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK

For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year.

At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct.

Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety -

Hybrid (M-TH in office, Fri remote)

Memphis, Tennessee

8am-5pm

Some travel to events is possible.

Our Customer Service department is looking for a full time, Customer Service Specialist to join the team at our Memphis office. The best customer service specialists are multi-functional, positive, organized and team players. They must become an expert about and handle all aspects of an event registration, conduct themselves with professionalism and provide excellent service to our internal and external customers.

• Interact with customers via phone, email and/or text.
• Oversee a variety of matters related to camp and/or competition registrations, including but not limited to:
  • Entering payments
  • Responding to customer or internal inquiries
  • Updating / entering rosters and rooming lists
  • Making enrollment and division changes
  • Completing assigned system “tasks”
  • Making phone calls, sending emails, etc.
• Serve as point of contact and registration account support for internal stakeholders, such as registrations, operations teams, sales Team and others.
• Ensure customer deadlines for payments, enrollment counts, rooming lists, etc. are met.
• Customer service – call center support when needed.
• Collect payments for assigned events, camp region, etc. prior to and after event.
• Respond to emails in a timely manner and/or as required for deadlines.
• Travel to competitions / events as assigned.
• Other tasks as needed to support other departments and internal and external customers.

• Excellent and courteous verbal and written communication skills.
• Ability to multi-task.
• Strong organizational skills and attention to detail.
• Enthusiasm and positive energy are an absolute must. You can stay positive after a long day of emails, data entry and phone calls, understanding that a team culture is built on the attitude of every member.
• Experience with Salesforce or the ability to become proficient rapidly.
• Willing to work overtime and weekends when necessary.
• Knowledge of cheerleading and/or dance a plus.

• High School diploma required.
• Bachelor’s degree preferred.
• Experience in the cheerleading, dance, band industry a plus.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While not participating in an event this job operates in a professional office environment. Largely a sedentary role with some filing requiring the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. Ability to sit or stand for long periods through meetings and while operating office equipment, PC’s, laptop, telephone will be required.
• During events the ability to stand and walk for long periods of time (5 hours plus) is…