Customer Service Representative

Paulsen Printing is seeking a detail-oriented and customer-focused Customer Service Representative to join our team in Memphis. This position serves as a key liaison between our clients and production teams, ensuring projects are managed accurately, efficiently, and professionally from estimate through delivery.

The ideal candidate will have prior experience in the printing industry, exceptional communication skills, strong organizational abilities, and a commitment to delivering outstanding customer service.

• Serve as the primary point of contact for customers regarding print projects, timelines, specifications, and delivery expectations
• Process and manage orders accurately from initial request through final production
• Coordinate closely with prepress, pressroom, bindery, mailing, and delivery departments to ensure smooth workflow
• Prepare job tickets and verify project specifications, pricing, and schedules
• Communicate proactively with customers regarding project updates, changes, and deadlines
• Review files, proofs, and job details with strong attention to accuracy and detail
• Assist customers with selecting print, direct mail, apparel, and promotional product solutions
• Manage multiple projects simultaneously in a fast-paced environment
• Build and maintain strong customer relationships through responsive and professional service
• Support sales and production teams as needed to meet company goals

• Minimum of 2 years of experience in the printing industry
• Strong attention to detail and organizational skills
• Excellent interpersonal and communication skills
• Exceptional work ethic and reliability
• Ability to prioritize tasks and manage deadlines effectively
• Strong problem-solving skills and ability to work independently
• Proficiency with Microsoft Office and general office software

• Experience sourcing apparel and promotional products
• Knowledge of direct mail processes and mailing requirements
• Familiarity with commercial print production workflows and terminology
• Experience with print MIS or estimating systems is a plus

• Competitive compensation based on experience
• Benefits package available
• Opportunity to grow with a respected and established Memphis printing company