Fulfillment Center Customer Service Agent

The Customer Service Coordinator supports inbound customer requests via phone and email, resolves order issues, provides product assistance, and helps with warehouse fulfillment when needed. This position requires multitasking, professionalism, and strong communication skills in a warehouse and e-commerce setting. Must have the ability to achieve key performance indicators established by Auto Zone E-commerce and Supply Chain Management.

• Leverage multiple software and hardware tools to locate the necessary information to answer questions, solve problems, and fulfill both e-commerce and ship-to-store orders.
• Immediately execute and record Auto Zone and other stakeholder fulfillment issues, including but not limited to reships, Next Day rerouted orders, orders requiring IT support, and outside buys.
• Consistently use tools to field, track, and accurately record notes on all telephone calls and e-mails from Data Zone, Auto Zone stores, shippers, vendors, and other third parties according to standard Fulfillment Center operating procedures.
• Have the ability to resolve customer concerns professionally and efficiently.
• Apply critical thinking skills to resolve problems.
• Assist in warehouse fulfillment and post-order activities.

• Work in a fast-paced, multitasking environment while maintaining focus and professionalism.
• High-volume call center experience.
• A focus on customer-first problem-solving.
• Comfortable working in a warehouse environment.
• Ability to lift, push, and pull items up to 50 lbs.
• Ability to walk and stand for extended periods.

• Automobile parts knowledge.
• Experience in e-commerce or warehouse operations.
• Familiarity with order management and CRM tools.
• Experience with Genesys Workspace.
• Proficient with Excel and Word applications.