Customer Service Associate

About Chêne Gear

At Chêne, we build gear for hunters who demand more — more from their equipment, more from their experience, and more from the brands they trust. We believe in things made right, built to last, and backed by service that honors the people who use them. Every decision we make ties back to that standard.

At Chêne Gear, we are committed to building a world‑class customer experience that goes beyond selling products — we create an environment where customers feel valued, engaged, and immersed in our brand both in‑store and online. This role is about delivering an exceptional customer experience through every communication channel while supporting the overall Chêne customer journey.

• Deliver Unmatched Customer Service – Foster a customer‑first culture where service excellence is the foundation of every interaction.
• Intake for Warranty & Service Excellence – Ensure seamless execution of product servicing, warranties, and repairs, building trust and loyalty with our customers.
• Support the Customer Experience Across All Communication Channels – Build trust and brand loyalty by providing responsive, knowledgeable, and customer‑first support through phone and email interactions.
• Cross‑train within the retail store to support in‑store customer experience needs as required.

• Passion for Customer Experience – A deep commitment to service excellence and building long‑term customer relationships.
• Communication Skills – Ability to deliver timely and efficient responses.
• Problem‑Solving & Adaptability – Quick thinking, solution‑driven, and able to navigate challenges with confidence.
• Resolve customer issues with ownership, empathy, and attention to detail.

• Customer service or customer experience preferred.
• Experience handling phone and email communication preferred.
• Understanding customer experience trends and brand storytelling is a plus.
• Bachelor’s Degree preferred.

• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Employee discounts on Chêne Gear products.
• Opportunities for professional development and growth.