Care Team Representative Memphis TN

Contract Care Team Representative – Memphis, TN

Contract opportunity for a Care Team Representative at our Center of Excellence with potential for conversion to a permanent role. Pay rate: $17.00 per hour (starting).

Location:

8125 Sedgwick Way, Memphis, TN 38125.

• Stable, consistent in-office work environment that provides structure and support from day one.
• Targeted onboarding with focused intake call training designed to prepare you quickly for success with initial customer interactions.
• On-the-job learning and real-time support with guidance from a dedicated mentor and leader throughout your assignment.
• Contract opportunity with the possibility of extension or conversion to a permanent role based on performance and business needs.
• If converted to a permanent position, access to a comprehensive total rewards package, including benefits that support your mental, physical, financial, and professional well‑being.

Provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to expediting the claims process and providing detailed claim notes on all calls, resolving issues with one‑call/one‑person response, and directing calls to the appropriate escalation path as needed.

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Performs claim intake and full‑service customer support within regulatory requirements, company, and client expectations at all times.
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written claim information that meets both the internal and external customer's requirements accurately into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

• Performs other duties as assigned.

• High school diploma or GED required.
• One (1) year of customer service experience or equivalent combination of education and experience required; inbound call center experience preferred.
• Excellent verbal and written communication skills.
• PC literate, including Microsoft Office products and Windows environment.
• Must meet minimum typing requirements.
• Strong organizational skills and good interpersonal skills.
• Ability to multi‑task in a fast‑paced environment and support multiple clients across communication channels and multiple systems.
• Ability to work in a team environment and/or independently.
• Ability to meet or exceed Performance Competencies and all attendance expectations.

• Computer keyboarding; travel as required.
• Clear conceptual thinking ability, excellent judgment and discretion, ability to handle work‑related stress, and ability to handle multiple priorities simultaneously.
• Hearing, vision, and talking required.
• When applicable and appropriate, consideration will be given to reasonable accommodations.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($16.00 - $17.85). A comprehensive benefits package is offered including but not limited to medical, dental, vision, 401(k) and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.