Customer Service Representative

Job Description

Customer Service Representative I is an entry‑level position responsible for providing front‑line support to AAON customers. This role focuses on responding to basic inquiries, processing orders, and ensuring customer satisfaction through effective communication and problem‑solving.

• Respond to routine customer inquiries via phone, email, or chat.
• Process orders, returns, and basic service requests.
• Maintain accurate customer records and documentation.
• Escalate complex issues to higher‑level representatives or supervisors.
• Coordinate with internal departments to ensure customer needs are met.
• Provide product and service information based on standard guidelines.
• Follow established procedures and scripts for common issues.

• Requires a high school diploma or GED.

• Basic knowledge of customer service principles and practices.
• Strong verbal and written communication skills.
• Ability to learn and use CRM and ERP systems.
• Basic understanding of HVAC products is a plus.

• Requires sustained attention to detail, multitasking, and clear communication.
• Must be able to sit for extended periods and use a computer and phone system.

• Office‑based or hybrid setting.
• Fast‑paced, team‑oriented environment.
• Occasional exposure to warehouse or production areas for training.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. The employee may be required to perform additional functions. The company reserves the right to revise this job description at any time.

The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.