Customer Service Representative

Are you a people person who loves being the friendly voice on the other end of the line? We're looking for a highly motivated and personable Customer Service Representative to join our in-house call center
! In this role, you'll be handling inbound and outbound calls, emails, and online chats to schedule service appointments while delivering exceptional customer service. Your workday will be from 9 AM to 6 PM, Monday to Friday, with a rotating Saturday per month to keep things exciting. Don't worry - you will get a day off during the week to maintain that perfect work-life balance.

If you're ready to chat, connect, and keep our customers happy, we want to hear from you.

• Health Insurance - because feeling your best matters.
• Dental Insurance - keep that smile shining!
• Vision Insurance - stay sharp in every way.
• 401(k) - plan ahead and invest in your future.
• Career Growth Opportunities - your potential is limitless here.
• Community Involvement - make an impact beyond the workplace.
• Paid Vacation Days - everyone deserves a little R&R.
• Christmas Bonus (based on tenure) - we reward loyalty.
• Employee Vehicle Purchase Program - yes, you could drive something sweet!
• Parts & Service Discounts - keep your ride running smoothly.
• Free Lunch Every Saturday - because greatness runs on good food.
• Production Bonuses - serious earning potential for top performers!

• Be the friendly voice customers love by responding to calls, emails, and chats quickly and professionally.
• Schedule service appointments like a scheduling superstar.
• Make follow-up and retention calls to keep customers happy and coming back.
• Deliver five-star customer service by listening carefully and providing accurate, helpful information.
• Work closely with Service Advisors and the Parts Department to keep appointments running smoothly.
• Maintain accurate and up-to-date customer records in our database.
• Meet and exceed monthly goals - and celebrate those wins!

• High school diploma (or equivalent).
• Valid Driver's License.
• Reliability and Punctuality - you show up ready to shine.
• Excellent Communication Skills (phone, email, and chat).
• The ability to multitask in a fast-paced environment.
• Strong organization skills and attention to detail.
• Solid computer skills.
• Automotive industry experience is a plus,
  but not required - we'll gladly teach you what you need to know.