Tennessee State Park Front Desk Associate

Job Information

State of Tennessee Job Information

Opening Date/Time: 6/12/2026 12:00 AM Central Time
Closing Date/Time: 6/25/2026 11:59 PM Central Time

Salary (Monthly): $2,349.00 - $3,519.00
Salary (Annually): $28,188.00 - $42,228.00
Job Type: Full-Time
City, State

Location:

Burns, TN
Department:
Environment and Conservation

Department of Environment & Conservation, Dickson County

For more information, visit the link below: https://(Use the "Apply for this Job" box below)..pdf

Education equivalent to a High School Diploma.
Substitution of Education for

Experience:

One year of customer service experience may be substituted for the required education on a year-for-year basis.
Examination Method:
Education and Experience, 100%, for Preferred Service positions.

Under immediate supervision, is responsible for greeting guests, arranging reservations, assisting guests in obtaining accommodations, acting as an information agent and performing routine administrative duties.

Distinguishing Features: responsible for checking guests in and out of the Lodge, ensuring proper room and miscellaneous postings, making reservations, securing credit, answering questions, answering telephones, supporting night audit, providing maximum levels of guest service and other duties as necessary to promote a positive guest experience.

• Provides customer service by operating a front desk in a Tennessee State Park: confirms and manages guest reservations, greets guests, assigns rooms, tracks room availability and occupancy, routes inbound calls, and performs other customer service responsibilities as needed.
• Works with the Sales department to maximize revenue.
• Administers the lodge retail area during shifts, stocking inventory, managing guest transactions, and visually observing the retail sales area to prevent theft.
• Maintains a complete knowledge of Tennessee State Park and Lodge features/services, hours of operations, room rates, special packages and promotions, local area knowledge, daily house count, and expected arrivals/departures, and schedules daily group activities.
• Utilizes yield management effectively and within TDEC policies.
• Identifies payment methods, posts charges, and collects payments for services and products purchased by guests to ensure all bills are settled before checkout.
• Coordinates with housekeeping and maintenance staff to resolve any reported issues and ensure guest satisfaction; communicates with housekeeping to identify vacated rooms ready for cleaning.
• Ensures all accounts are current and comply with standards established by the Tennessee State Park policy and front office supervisor.

• Approachability
• Career Ambition
• Composure
• Conflict Management
• Customer Focus
• Humor
• Integrity and Trust
• Listening
• Patience
• Problem Solving
• Time Management
• Understanding Others

• Sales and Marketing
• Mathematics
• English Language
• Customer and Personal Service
• Clerical

• Writing
• Time Management
• Speaking
• Social Perceptiveness
• Service Orientation
• Reading Comprehension
• Mathematics
• Complex Problem Solving
• Active Listening

• Auditory Attention
• Deductive Reasoning
• Mathematical Reasoning
• Memorization
• Oral Comprehension
• Oral Expression
• Speech Clarity
• Stamina
• Time Sharing
• Trunk Strength
• Written Comprehension
• Written Expression

• Telephone
• Computer
• Calculator
• Cash register
• Property Management System