Customer Care Agent

Customer Care Agent

Work type: Onsite - Monday through Friday

Location: Memphis, Tennessee Headquarters – 711 N Front Street

Work hours: 8 am - 5 pm CST

A Varsity Spirit Customer Care Agent who enjoys working in a fast‑paced environment and delivers excellent customer service.

• Process customer calls with an EPIC approach:
  Etiquette at all times, proper procedure, initiate problem‑solving, and closure/follow‑up as needed.
• Utilize a team approach throughout conversations, referencing co‑working agents, sales force, and other departments to ensure customer needs are met regarding our products and services.
• Mail out catalogs and swatches daily.
• Answer customer service e‑mails.
• Participate in special projects.
• Maintain proficient keyboarding skills.
• Ability to multitask in a high‑pace environment.
• Cross‑train with accounting and sales support.
• Reception coverage.

Knowledge/Skills/Abilities:

• Maintain a positive, encouraging attitude at all times.
• Excellent verbal and written communication.
• Task‑oriented and self‑motivated.

Systems/Applications:

• Contact Center Management (phone system)
• Salesforce (CRM)
• OMS (Order Management System)
• AS400
• JDEdwards
• Microsoft Office (Excel, Word, etc.)

Education/

Experience:

• Associate’s Degree in Public Relations, Marketing, English or equivalent.
• Prior experience demonstrating success in a Customer Service‑oriented position.

Prolonged periods of sitting, standing, bending, lifting, kneeling and walking will all occur on a regular basis. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short‑Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Varsity Brands companies are equal‑opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.

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