Care Team Representative Memphis TN

Care Team Representative - Contract Opportunity

Entry‑level position with potential for conversion. Starting rate $17.00 per hour. Works in Memphis, TN at 8125 Sedgwick Way.

• Stable, consistent in‑office work environment that provides structure and support from day one.
• Targeted onboarding with focused intake call training to prepare you quickly for success handling initial customer interactions.
• On‑the‑job learning and real‑time support with guidance from a dedicated mentor and leader throughout your assignment.
• Contract opportunity with possibility of extension or conversion to a permanent role based on performance and business needs.
• If converted to a permanent position, access to a comprehensive total rewards package including benefits that support your mental, physical, financial, and professional well‑being.

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Assists with questions and solves problems related to the claims application and servicing processes per specifications.
• Performs claim intake and full‑service customer support while meeting regulatory requirements and client expectations.
• Educates customers about documentation required to file a claim, required time frames, payment information, and claim status.
• Documents all required details of the call concisely and professionally.
• Enters verbal and written claim information accurately into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

• Performs other duties as assigned.

Education & Licensing

High school diploma or GED required.

Experience

One year of customer service experience or an equivalent combination of education and experience required. Inbound call center experience preferred.

Skills & Knowledge

• Excellent verbal and written communication skills.
• PC literate, including Microsoft Office products and Windows environment.
• Must meet minimum typing requirements.
• Strong organizational skills.
• Good interpersonal skills.
• Ability to multi‑task in a fast‑paced environment.
• Ability to support multiple clients across communication channels and use multiple systems simultaneously.
• Ability to work in a team environment and/or independently.
• Ability to meet or exceed performance competencies.
• Ability to meet all attendance expectations.

• When applicable and appropriate, consideration will be given to reasonable accommodations.
• Clear and conceptual thinking; excellent judgment and discretion; ability to handle work‑related stress; manage multiple priorities and deadlines.
• Computer keyboarding, travel as required.
• Hearing, vision and talking.
• The statements in this document describe the general nature and level of work performed by a colleague assigned to this description. They are not intended as a comprehensive list of duties or local variances. Management retains discretion to add or change duties of the position at any time.

Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $16.00–$17.85.

Has a comprehensive benefits package that includes medical, dental, vision, 401(k) and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.