Switchboard Operator- VA Medical Center; Tues, Sat, Sun

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Memphis, TN, US

5 days ago Requisition

Under the supervision of the VAMC Switchboard Supervisor, the Switchboard Operator provides switchboard operation for the Veteran's Administration Medical Center. The Switchboard Operator ensures compliance with VAMC - Goodwill Contract. Other duties may be assigned by the VAMC Switchboard Supervisor.

• Answers all calls within five (5) rings giving operator's name.
• Connects all calls to the proper extension in a professional manner.
• Handles a variety of special long distance calls over a variety of circuits and phone trunks.
• Provides information services to callers.
• Provides emergency response to alarms and codes per established policy.
• Provides paging services as required using the public address system and radio paging.
• Accurately notate required information into the correct log book in a timely manner.

• Office environment
• 24 hour operations
• Must be able to sit for an extended period of time

• Ability to verbally communicate well with others in English.
• Ability to effectively relate to persons with various types of disabilities, personal itineries, medical conditions and cultural backgrounds.
• Ability to work well with others in a team approach to provide a service.
• Ability to effectively communicate with others in writing.

• Finger dexterity to operate phone console.
• Pleasant phone voice.
• Ability to hear callers and alarm tones and buzzers.
• Ability to see alarm indicators.
• Must have schedule flexibility and able to work any shift.