Customer Service Representative

Overview

Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

• Ensure every customer experience is top notch in quality.
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

• Strong communication skills.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• Some retail or counter sales experience preferred.
• High School education required; 2-year or 4-year degree preferred.

Expected rate of pay: $21.50 hourly, depending on experience.

Monday through Friday, 7:00 a.m. to 4:00 p.m.

• Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Flexible Spending Accounts.
• Disability Benefits at no cost to you.
• Profit Sharing Plans.
• 401(k) Savings Plan with company match.
• Paid Vacation & Sick Days.
• Paid Holidays.
• Paid Wellness Day.
• Volunteer with Community Time Off.
• Predictable Work Schedules (no weekends or nights for most roles).
• Employee Recognition Program.
• Educational Reimbursement and Career Development Programs.
• Additional perks that support well-being and career growth.

Vet/Disabled.