Customer Service Representative

What You’ll Be Responsible For

You’ll be the first point of contact to provide an excellent experience for our customers. Initially you’ll learn from a more experienced representative, then take on full responsibility.

• Communicating with Managers and Service Professionals – Interact daily with management and dispatchers to coordinate resources.
• Adaptability in a Dynamic Environment – Adjust to changing priorities while maintaining focus on franchise goals.
• Following Our Process – Follow the proven process from greeting the customer through closing the service job.

• Offering and Delivering Solutions – Educate customers and provide options to solve current and future issues.
• Quality Workmanship – Ensure work is done right the first time.
• Operating Efficiently – Use time and materials productively.
• High Customer Satisfaction – Gather feedback via surveys and Google reviews.

• Be able to lift at least 35 lbs.
• Have a valid driver’s license.

• Paid Training – Knowledge and skills development.
• Computer and Software – State‑of‑the‑art technology to improve customer interactions.
• Paid Time Off
• Benefits

The starting pay range for this position is $18.00 to $25.00 per hour, depending on your level of experience.