Conseiller client carrosserie

Job Title

Conseiller Client Collision

The AD Network is the first independent multi-brand network for car maintenance and repair in France. AD repair shops are true experts in all areas of mechanics and bodywork. They maintain and repair vehicles regardless of their brand, model, and age. A network whose strong and constitutive values have been, for nearly 35 years, proximity, trust, and competence. The AD Network aims for the total satisfaction of its clients, whether they are individuals or professionals, with a common goal of winning the preference of customers.

We also care about recruiting the best talents. Discover the job offers and join the companies of the AD Network!

If you want to become the first point of contact for a client in a key moment?

Within our car garages, we accompany our clients with professionalism and attention, in often sensitive situations. We are currently looking for a Customer Collision Advisor capable of providing quality reception, rigorous follow-up, and an impeccable client experience.

Our companies rely on strong values: proximity, quality standards, and team spirit.

Your role: accompany, reassure, and coordinate

True privileged interlocutor of the clients, you ensure the complete follow-up of their file, from the reception to the return of the vehicle.

Daily, you will be asked to:

• Welcome clients physically and by phone;
• Identify their needs and accompany them in their procedures
• Promote our service offers, service packages, and additional product sales in line with client needs.
• Open, follow, and close administrative files;
• Manage relationships with insurance companies and experts;
• Plan interventions in conjunction with the workshop;
• Ensure client follow-up throughout the repair;
• Inform clients of the progress of work;
• Manage vehicle returns;
• Home service management
• Prospecting, development, and client loyalty

You are an essential link between the client, the workshop, and the partners.

• A permanent contract within a solid and growing family group
• A key position in customer relations
• A stable environment within a growing family group
• A friendly and supportive team
• An advantageous health insurance plan
• Employee benefits on vehicle maintenance and purchase
• Training and career development opportunities
• A work environment based on trust and respect

A central role. An engaged team. A human and rewarding job.

Want to join a body shop that places customer satisfaction at the heart of its priorities? Join us

The profile we are looking for?

Above all, we are looking for a reliable, serious, and respectful person, on whom we can count on a daily basis.

The qualities we prioritize are:

• A sense of responsibility and commitment.
• Diligence and organization.
• Excellent client relations.
• The desire to invest long-term within the team.

Experience in the automotive sector is a plus, but it is not essential. We are also open to beginner profiles, provided they are motivated, curious, and eager to learn. Motivation, know-how, and the desire to progress are criteria just as important as experience.