Sr. Customer Service Specialist

Sr. Customer Service Specialist

We are looking for a Sr. Customer Service Specialist to join our team in Memphis, Tennessee in a contract-to-permanent capacity. This highly visible role serves as a central point of contact for customers and internal partners, helping ensure orders move smoothly from initial entry through delivery while maintaining a high standard of service. The position is well suited for someone who enjoys balancing customer communication, operational coordination, and account support in a fast-paced environment.

You will work closely with sales, operations, warehouse, technical, and manufacturing teams to deliver a reliable and detail-focused customer experience.

Responsibilities:

• Oversee the full order lifecycle, entering customer orders accurately and following them through fulfillment to ensure timely completion.
• Partner with sales, operations, warehouse, technical support, and manufacturing teams to keep customer commitments aligned with inventory, production, and shipping schedules.
• Serve as a primary customer contact by responding to inquiries, providing status updates, and resolving service-related issues promptly and effectively.
• Support account-related activities such as preparing pricing information, assisting with proposals and contract details, and contributing to customer retention and growth efforts.
• Review open orders, forecast inputs, and demand patterns to help improve planning visibility and day-to-day operational performance.
• Maintain customer records, shared communication channels, order documentation, and reporting data with a strong focus on accuracy and organization.
• Identify workflow gaps and recommend practical improvements that strengthen service quality and operational efficiency.
• Provide backup assistance across customer service and commercial operations functions as business needs shift.
• Coordinate shipping-related details for domestic and international customers, including communication tied to timelines and required export documentation where applicable.