Customer Service Representative

Build a Bigger, Better, Bolder Future imagine working for a company that measures its success based on the growth of its colleagues. Blue Line Distribution, the in‑house food distributor for Little Caesars, is hiring a full‑time Customer Service Representative for our Houston, TX Distribution Center.

• Ensure customer food and equipment orders are processed timely and accurately into the system, confirming all orders are complete and coordinating daily tasks/communicating out‑of‑stock items.
• Process labels and generate pick lists as needed.
• Contact all stores on the call list and enter customer orders daily.
• Continuously update product knowledge and current marketing programs to effectively assist the customer.
• Assist customers with add‑ons/special deliveries and will calls by ensuring orders are received by warehouse personnel in a timely manner.
• Process accurate orders, billing and check remittance for Pizza Kits.
• Daily scan Proof of Delivery (POD) invoices.
• Ensure credit memos are issued in a precise and timely manner.
• Schedule receiving appointments.

• High school diploma or equivalent.
• Minimum 6 months of quick‑service restaurant operations experience or similar experience preferred.
• Typing speed of at least 60 words per minute.
• Proficiency with Windows and basic data processing.
• Strong collaboration and communication skills with all types of customers.
• Demonstrated ability to listen, ask questions, follow up, and address client concerns.
• Customer‑focused attitude with excellent phone etiquette and experience dealing with frustrated or difficult customers.
• Experience in a fast‑paced workplace with flexibility and responsiveness.
• Organizational skills with the ability to prioritize workload and handle multiple priorities concurrently.
• Strong teamwork, supporting team members when needed.
• Proficiency in proper English, spelling, grammar and punctuation.
• Ability to collect and tabulate historical data.
• Experience multitasking in a fast‑paced environment.

• Customer call center experience.

The role routinely uses standard office equipment such as computers, phones, and headsets and may require supporting customers on various work schedules that include holidays, weekends, and evenings.

• Family‑oriented atmosphere that promotes growth from within.
• Clean, safe, climate‑controlled warehouse.
• Unlimited referral bonuses.
• Paid time off available upon hire.
• Medical, dental, vision insurance.
• 401(k) with company match after 6 months.

Blue Line Distribution is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship or any other characteristic protected by law. The company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process if so requested.

This company participates in E‑Verify and complies with Right to Work and Privacy Policy requirements.