Fulfillment Center Customer Service Agent

Customer Service Coordinator

The Customer Service Coordinator supports inbound customer requests via phone and email, resolves order issues, provides product assistance, and helps with warehouse fulfillment when needed. This position requires multitasking, professionalism, and strong communication skills in a warehouse and e-commerce setting. Must have the ability to achieve key performance indicators established by Auto Zone E-commerce and Supply Chain Management.

• Leverage multiple software and hardware tools to locate the necessary information to answer questions, solve problems, and fulfill both e-commerce and ship-to-store orders.
• Immediately execute and record Auto Zone and other stakeholder fulfillment issues, including but not limited to reships, Next Day rerouted orders, orders requiring IT support, and outside buys.
• Consistently use tools to field, track, and accurately record notes on all telephone calls and e-mails from Data Zone, Auto Zone stores, shippers, vendors, and other third parties according to standard Fulfillment Center operating procedures.
• Have the ability to resolve customer concerns professionally and efficiently.
• Apply critical thinking skills to resolve problems.
• Assist in warehouse fulfillment and post-order activities.

Work in a fast-paced, multitasking environment while maintaining focus and professionalism. High-volume call center experience. A focus on customer-first problem-solving. Comfortable working in a warehouse environment. Ability to lift, push, and pull items up to 50 lbs. Ability to walk and stand for extended periods.

Automobile parts knowledge. Experience in e-commerce or warehouse operations. Familiarity with order management and CRM tools. Experience with Genesys Workspace. Proficient with Excel and Word applications.

• Competitive pay
• Unrivaled company culture
• Medical, dental and vision plans
• Exclusive discounts and perks, including an Auto Zone in-store discount
• 401(k) with company match and Stock Purchase Plan
• Auto Zoners Living Well Program for free mental health support
• Opportunities for career growth

• Paid time off
• Life, and short- and long-term disability insurance options
• Health Savings and Flexible Spending Accounts with wellness rewards
• Tuition reimbursement

Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for Auto Zoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that Auto Zone has to offer at  We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.

Fair Chance:
An applicant's criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense, any documentation or information demonstrating the rehabilitation of the applicant, the time elapsed since the offense, and any other relevant information. This includes compliance with the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the New York City Fair Chance Act, the Philadelphia Fair Chance Hiring Act, and the U.S. Virgin Islands Fair Chance for Employment Act.

As permitted by state or local law, Auto Zone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of Auto Zone, driving company vehicles and/or supervision of minors.

• Job Identification 108048
• Locations 4400 SUMMER AVE, Memphis, TN, 38122, US