Customer Service Representative Job Memphis area,Tennessee USA,Customer Service/HelpDesk

Overview

Customer Service Representative (CSR) supports the order-to-delivery process by managing customer orders, requests, and related communication from entry through fulfillment. The role focuses on accurate order entry, verification of product, pricing, and delivery details, and adherence to established processes. The CSR serves as a primary contact for routine order updates, shipment tracking, and general inquiries, building foundational customer service, system, and process knowledge with opportunities for growth and development.

Type of Position:
Full Time

Location:

Memphis Corporate Headquarters

Who You Are

A collaborative communicator who listens actively, shares accurate information, and engages respectfully with customers and teammates
A self-starter who takes initiative in day-to-day responsibilities and demonstrates a strong desire to learn, grow, and deliver excellent service
A team-oriented professional who demonstrates a positive attitude and contributes to a collaborative work environment

Essential Functions

Enter and manage customer orders through the entire order cycle, verifying product codes, quantities, pricing, and customer details using established processes

Monitor shipment status through carrier systems or direct follow-up, providing internal and external customers with accurate delivery updates

Release, review, and update automated EDI orders in customer-specific portals

Manage inbound and outbound phone calls professionally, listening carefully and communicating information clearly and courteously

Partner with cross-functional teams to address customer needs, sharing relevant information and escalating issues that fall outside standard processes

Receive, evaluate, and resolve routine customer inquiries and requests, including shipment tracking, order discrepancies, or product questions, escalating complex matters as needed

Provide back-up support to maintain coverage and support shared team priorities

Contribute to a positive, team-oriented work environment that fosters collaboration, accountability, and pride in excellent service delivery

Participate in training, cross-training, and ongoing learning to build consistency and confidence in role responsibilities

Share observations or suggestions related to processes or workflows as part of ongoing learning and collaboration

Required Skills, Knowledge, and Abilities

Strong customer service orientation with the ability to communicate clearly and professionally, in line with established guidelines and expectations
Consistent attention to detail when completing routine tasks, including verifying information and identifying basic errors
Ability to follow defined procedures and recognize when questions or issues require escalation
Willingness to support teammates, share information, and contribute to a collaborative team environment
Computer proficiency with the ability to adapt to new systems, processes, or changing priorities with guidance and support
Interpersonal skills that promote reliability, cooperation, and a team-focused approach

Education and Experience

High school diploma or equivalent
1+ years of proven customer support or Highline Warren experience
Experience with AS400 based ERPs preferred
Experience with Customer Service Systems

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