Customer Support Specialist

Customer Support Specialist (up to level IV)

Location:

Memphis, TN

ECS is seeking a Customer Support Specialist (up to level IV) to join our team in Memphis, TN. As a Customer Service Specialist, your primary focus will be delivering best‑class customer support to USPS customers, researching and resolving in‑depth disputes, issues and complaints, and providing input resolutions in the Sales Force system.

Note:

This position requires a Public Trust background investigation. This entails an in‑depth background check & either US Citizenship or Permanent Resident (Green Card) status.

• Researches in-depth and resolves disputes and inputs resolutions in the Sales Force system.
• Respond to customer issues via phone and email.
• Must build familiarity with a variety of the field's concepts, practices, and procedures.
• Independently performs a variety of complicated tasks and acts as a subject matter expert on postage adjustments.
• High proficiency in computer skills and application software issue resolution practices.
• Strong interpersonal and professional oral and written communication skills.
• Ability to lead and direct the work of others.
• Other duties as assigned.

This position requires the ability to work four days per week, onsite, at the USPS location in Memphis, TN.

• Requires an Associate’s degree (or 2 years of experience in lieu of a degree), and 6 years of relevant experience.
• High proficiency in MS Excel required.
• Familiarity with database concepts required.
• Experience in software problem analysis and resolution required.
• Ability to work independently with very limited supervision on complicated tasks required.
• Strong interpersonal and professional oral and written communication skills required.
• Ability to assist team members in methods of technical problem resolution.
• Ability to adapt to rapidly changing requirements.
• U.S. Citizen or Green Card holder and must be able to obtain Public Trust clearance.

• Proficiency in support of accounting and electronic payment technology concepts is a plus.

ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.