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Field Services Lead: Customer Care & Dispatch
Job in
Memphis, Shelby County, Tennessee, 37544, USA
Listed on 2026-08-03
Listing for:
Deutsche Post
Full Time
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
DHL Express in Memphis is seeking a Lead Agent to provide customer service, sales and operational support at the Service Center. You will resolve billing inquiries, tracking requests, and delivery exceptions while coordinating with Sales, Service and supervisors to ensure compliance and service excellence.
Responsibilities include supervising daily activities, training staff, scheduling, processing documentation, monitoring performance and assisting with process improvements.
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