Visitor Engagement Associate

This position is stationed in either the Catmur Foyer or the Admission Booth and is responsible for greeting all guests in a friendly and positive manner, processing all membership transactions, including first-time memberships and renewals, answering questions about the museum’s history and exhibitions, and informing guests of current events in the museum and gardens.

Part-time, up to 29 hours per week. Must be available to work weekends. Must be able to work holidays as needed.

• Greeting and orienting guests as they enter the gardens and galleries
• Handling cash, check, and card transactions for membership payments and donations
• Maintaining supply of informational materials for guests’ perusal
• Selling memberships to visitors and upgrading existing memberships
• Maintaining cleanliness of work area(s)
• Collaborating with the security team to ensure proper museum safety and security
• Participating in docent training and exhibition education
• Answering phone calls from main phone line and directing calls to relevant extensions as necessary
• Assisting with Dixon after-hours events as needed
• Other duties as assigned by supervisors (Managers-on-Duty, Director of Operations, etc.)

High school diploma or equivalent is required. College education is preferred.

Experience in cash handling and sales is preferred.

Must have excellent customer service skills, written and verbal communication skills, basic computer skills, and ability to work in a collaborative team environment.