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Service Center Lead & On‑Duty Mentor
Job in
Memphis, Shelby County, Tennessee, 37544, USA
Listed on 2026-08-04
Listing for:
Pep Boys
Full Time
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Pep Boys is seeking a Customer Service Lead to deliver exceptional service while acting as a trusted on-site leader. The CSL will open/close the service center, mentor Advisors, and partner with technicians to ensure safe, compliant, and customer-focused operations.
Ideal candidates will have 3–5 years in service, strong communication, and a proven ability to resolve escalated issues, coaching teammates, and driving customer satisfaction. This role requires flexibility to work various shifts.
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