Customer Care Specialist

Customer Care Specialist

Pay Rate: $20/hour (approximately $40,000.00 - $42,000.00 per year)

Job description:

As a Customer Care Specialist for Redeemers Group, you'll work directly with customers as the voice of our team. You will represent us by answering calls, setting service and sales appointments, and following up with customers on various issues. This role will also be responsible for managing a system that meets our company's scheduling objectives. You'll ensure both the customer experience and our team's experience are remarkable, from that initial phone call for help until our crews are leaving the jobsite.

But that's not all: you'll also be impacting homeowner's lives by tactically supporting the team that will solve the most serious issues with their home. No specific construction experience is necessary; we'll provide you with all the training and tools you need to expertly and confidently do your work.

What we provide you:

• Earn 40k+ per year
• An incredible, established team that you can proudly support
• Opportunity to work at a steady pace with no guesswork; we have already mapped your path to success in this role.
• Robust benefits package: including insurance plans, 401k matching on your work anniversary, and more!
• Paid best-in-class training & access to a national network of like-minded specialists to supply support and mentorship
• M-F schedule, with the opportunity for limited remote weekend work

What we need from you:

• Experience and a proven track-record in the customer service field is preferred
• Experience in project scheduling preferred
• High-level organizational skills and attention to detail
• Ability to understand, speak, read, and write in English.
• Ability to understand and communicate in Spanish a plus
• Skill in and ability to operate a computer and associated technological programs.
• Ability to detect, recognize and process information in written materials and on a computer screen 100% of time.
• Ability to exert up to 10 lb. of force occasionally and/or a negligible amount of force frequently or constantly to move objects, maintaining a stationary position most of the time.

Redeemers Group is a specialty contractor looking to redefine the contracting industry. That's our purpose. We DO specialty repairs such as foundation repair, crawl space encapsulation, waterproofing, and concrete leveling. We change people's lives by improving their homes, making them safe and structurally sound. Our WHY is to create remarkable experiences for both our customers and our employees; redefining what is expected from a contractor.

We are a 4-time honoree for the Memphis Business Journal's Best Places to Work. We were recognized by Top Workplaces as the top honoree for encouraging new ideas and innovation from team members. Redeemers Group is also 2-time Evergreen Certified by Tugboat Institute representing.
0001% of companies worldwide. In addition, we are 2-time Best of Evergreen honors for being in the top 25 of all Evergreen-certified companies.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Advance pay options
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance
• Pet insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday with opportunity for limited remote weekend work

Work Location:

In person