Dispatcher, Customer Service​/HelpDesk

Job Title

Pay Rate: $20.00/hourly

• Front desk or Dispatch background
• De-escalation + Problem resolution

• Valid Driver's License

• Flexible schedule w/ weekend availability REQUIRED

In this role, you'll make a lasting positive impression on our customers by:

• Logging incident reports and handling emergency calls in the dispatch office; proficient in computer operations and Microsoft Office, with strong multitasking and quick decision-making abilities.
• Accurately assessing their needs and developing an effective rapport in all service interactions.
• Responding to emails and submitting maintenance work orders in an efficient manner.
• Answer phone calls from the public, property owners, and local businesses and provide them with answers to their needs or redirect them to the appropriate person/department for assistance.

Assign, coordinate and maneuver all team members to ensure proper coverage of the district, call team members in for break times, and dispatch team members to handle any and all calls for service, all via a two-way radio.

Assign, verify and report outcomes of daily shift assignments, projects, and tasks.

Ensure that all necessary reports are completed correctly and submitted by each team member at the conclusion of the shift. These reports are electronically submitted throughout the shift by the team member's handheld device.

Receive, process, and coordinate maintenance repair calls and written requests.

Ensure service delivery, work orders, and special projects are completed in a timely and satisfactory manner.

Communicate with clients daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems

Work with internal staff (Team Leads, Ops Supervisors, Ops Manager, General Manager, and others) to communicate customer requirements and to resolve any challenges or issues.

Perform other duties, activities, or projects as assigned

Equivalent work experience is also acceptable. More importantly, we're looking for someone who will be effective in our fast-paced business. Our ideal candidate will have a self-motivated, team-playing, and detail-focused work ethic. In this role, you must move fluidly from task to task while remaining nimble to make the most of opportunities.

Multitasking and organizational expertise

Experience using Microsoft Suite, specifically Word, Excel, and Outlook

Experience using Dell and Apple products

Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are proud to offer the following benefits:

• Insurance:
  Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off:
  Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
• Other: 401K Retirement Savings Plan

Must have excellent communication skills. The ability to speak and write proficiently in the English language

Must be proficient in computer usage and in Microsoft Office products.

Must be able to maintain a calm, quiet, and professional atmosphere in the reception and dispatch areas.