Customer Care Administrator

AKC Healthcare Incorporated is seeking a dependable and customer-focused Customer Care Administrator to join our team in Memphis,TN. The successful candidate will provide administrative support, respond to customer inquiries, maintain accurate records, and help ensure a positive and efficient customer experience.

• Respond to customer inquiries by phone, email, and other communication channels.
• Provide accurate information regarding company services and procedures.
• Schedule appointments and coordinate customer requests.
• Maintain and update customer records and documentation.
• Follow up with customers regarding appointments, inquiries, and service needs.
• Perform data entry and general administrative duties.
• Route complex issues to the appropriate department or supervisor.
• Maintain confidentiality when handling customer and company information.
• Communicate professionally with customers, coworkers, and management.
• Perform other administrative duties as assigned.

• High school diploma or equivalent required.
• Previous customer service or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Attention to detail and accuracy.
• Proficiency with Microsoft Office, Google Workspace, and other computer-based applications.
• Ability to multitask and work effectively in a fast-paced environment.
• Professional demeanor and strong customer-service skills.