Field Services Lead: Customer Ops & Support
Job in
Memphis, Shelby County, Tennessee, 37544, USA
Listed on 2026-08-24
Listing for:
DHL Air (UK) Ltd
Full Time
position Listed on 2026-08-24
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
DHL Express is seeking a Lead Agent to provide customer service and operational support at the Memphis Service Center. You will handle billing inquiries, shipment tracking requests, and customer escalations while ensuring adherence to DHL standards.
You will also coordinate with sales and service teams, supervise and mentor junior staff, and help manage workflow to maintain service levels and timely delivery. A high school diploma and related experience are required.
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