Client Services Liaison

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Memphis, TN, US

Salary Range: $18.00 To $19.72 Hourly

Are you a purpose driven and looking to make a difference in Memphis? Friends For All is looking to add to our team!

For more than three decades, Friends For All (formerly Friends For Life) has been preventing the spread of HIV and helping those affected by HIV/AIDS live well. Our holistic, client-centered approach provides a variety of services coordinated through one centralized model. We strive to address the roots of need—including stigma and inequality—to improve health and wellness for everyone we serve. Our goal is to eliminate new transmissions of HIV in Memphis and the Mid-South and empower those living with HIV to become their healthiest, happiest selves .

• A commitment to work-life balance with: (up to 38 Days Off)
  • 12 accrued vacation days per year
  • 12 accrued sick days per year
  • 14 paid holidays, including Your Birthday!
  • Flex Schedule may be available based on position after introductory period
• Employer-sponsored health, dental, and vision insurance with two PPO medical and Dental plans. Costs for employee per pay period (bi-weekly).
• BCBS PPO Plans
  • PPO Gold premium = $86.56
  • PPO Platinum premium = $214.62
• PPO Low = $1.14
• PPO High = $5.81
• Vision premium = $1.41
• 401k program with up to 3% employer match starting immediately
• Employer-paid basic life insurance valued at $50,000
• Employer-paid Short-term disability
• Voluntary Life and AD&D, Long-term disability
• Flexible Spending Accounts for healthcare and dependent care
• Student Loan Forgiveness Programs
• Employee Assistance Program with in-person counseling options

Non-Exempt

Client Engagement

Full-Time

Client Engagement Manager

July 30, 2026

The Client Services Liaison serves as the first point of contact for clients and visitors, providing professional, courteous service while maintaining a clean, organized, and secure environment. This role is responsible for client check-in, data entry, accurate recordkeeping across multiple systems (e.g., Athena, CAREWare, Phreesia), and ensuring updated resource materials and registration information. The specialist collaborates with internal departments to support holistic client care, assists with data projects tied to grant requirements, and upholds the organization’s high standards of customer service.

• Greeting clients, guests, and visitors; determine their purpose for the visit and direct them to the appropriate location.
• Answer incoming calls in a professional and courteous manner, accurately transfer calls to the appropriate staff or department, and take clear, detailed messages when staff are unavailable. Ensure timely follow-up and maintain a high standard of customer service in all phone interactions.
• Maintain an organized and clean work area/environment.
• Make sure the lobby resource materials are updated with information pertaining to events, services provided at Friends For All and community partners.
• Provide accurate and up-to-date organizational information for programs when responding to inquiries and ensure clear communication with clients, visitors, and internal staff.
• Communicate to clients program eligibility requirements, processes, and needed documentation.
• Identify clients that are restricted or suspended from the organization and promptly report them to the appropriate personnel to ensure a secure and compliant environment.
• Input daily client check-in information into applicable systems.
• Complete data entry projects as assigned to assist with grant requirements.
• Collect and upload PHI into all applicable systems.
• Ensure new Ryan White cards are scanned into the client’s chart.
• Register new clients in the appropriate electronic medical records system (EMR).
• Ensure client registration information is updated annually.
• Complete proper, accurate, and timely documentation of services in writing and in Athena, CAREWare, Evaluation Web, Phreesia,…