Encore Delivery Specialist
Listed on 2026-09-13
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Customer Service/HelpDesk
HelpDesk/Support, Customer Success Management
Subaru Love Encore Delivery Specialist About Us
At Jim Keras Subaru, we take pride in delivering exceptional experiences to every Subaru owner. As part of the Subaru Love Promise, we’re committed to going above and beyond for our customers—even after they drive off the lot. Join our team and help new Subaru owners feel confident, informed, and excited about their vehicles!
Position OverviewAs a Love Encore Delivery Specialist, you will be the dealership’s technology ambassador and customer experience expert. You’ll provide personalized, one-on-one follow-up appointments for new Subaru owners, ensuring they fully understand and enjoy the advanced features and safety technologies in their vehicles.
Key ResponsibilitiesSchedule and conduct Love Encore Delivery appointments with recent Subaru buyers (14–60 days post-purchase)
Demonstrate and explain Subaru technologies, including Eye Sight®, STARLINK®, navigation, Bluetooth, and safety features
Personalize tutorials based on each customer’s needs and questions
Assist customers with smartphone integration, app setup, and vehicle customization
Provide ongoing support and serve as a technology resource for customers and dealership staff
Maintain up-to-date product knowledge and complete Subaru certification as required
Track completed appointments and ensure timely follow-up
Collaborate with sales and service teams to deliver a seamless ownership experience
Excellent communication and interpersonal skills
Passion for customer service and technology
Strong organizational skills and attention to detail
Ability to learn and explain vehicle features and digital tools
Previous automotive, tech support, or customer service experience preferred
Valid driver’s license and clean driving record
High school diploma or equivalent (college degree a plus)
Competitive hourly pay ($16–$21/hr) plus performance-based bonuses
Health, dental, and vision insurance
401(k) with employer match
Employee discounts on vehicles, service, and parts
Paid training and advancement opportunities
A supportive, team-oriented environment
Jim Keras Subaruis an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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