Senior Customer Success Specialist

Job Details

Job Location:

PREMIUM GUARD INCORPORATED - MEMPHIS, TN 38141, Position Type:
Full Time, Job Shift: 1st Shift/ Days, Company Overview

Premium Guard, Inc. is a privately held company, established in 1996. We are a leading supplier of private label solutions in the automotive aftermarket. Our focus is on designing, manufacturing, and distributing products for automotive, diesel, power-sports, and specialty filter markets. Our supply chain network now branches across the Pacific and into South America.

Our rapidly growing business is seeking a self-motivated National Customer Success Specialist. We require outstanding customer service, organizational and follow-through skills. We are seeking a team player with the ability to prioritize, solve customer issues independently and ensure timely processing of purchase order requisitions.

• Manage the day-to-day needs of a portfolio of multi-million dollars accounts, including the processing of purchase order requisitions.
• Track orders and follow through for customer.
• Interact with sales managers, and distribution facilities regarding supply requirements.
• Lead and Manage customer feedback and coordinate resolutions internally.
• Embrace and exceed customer expectations.

• College degree or 3 years' experience in business, customer service or account management experience
• Must have strong written and verbal communication skills, excellent organizational and follow up skills, and robust attention to detail.
• Results oriented and self-motivated with ability to multitask under tight deadlines.
• Strong analytical skills and problem-solving techniques.
• Strong computer skills using Microsoft Office required.