Care Team Representative - Afternoon & Evening Shifts

## Care Team Representative
- Afternoon & Evening Shifts Apply:
Memphis, TN:
Orlando, FL:
Irving, TX:
New Albany, OH:
Cedar Rapids, IA:
Full time:
Posted Today:
R78311

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Care Team Representative
- Afternoon & Evening Shifts
** Entry-level, Care Team Representative
**** Looking for an Afternoon or Evening Schedule?
** Start times are available beginning
** after 12:00 PM CST**.  Please note training is held
** Monday through Friday from 8:00 AM to 4:30 PM CST**.  
** Our teams thrive together!
** We collaborate in person and embrace a flexible hybrid work style. To join us, you’ll need to live near one of our dynamic Centers of Excellence
** Orlando, FL:
** 12650 Ingenuity Drive, Orlando FL 32826;  
** Southfield, MI:
** 300 Galleria Officentre, Southfield MI 48034;  
** Irving, TX:
** 2201 W. Royal Lane, Suite 125, Irving TX 75063;
** Dublin, OH:
** 5500 Glendon Court #100, Dublin, OH 43016;  
** New Albany, OH:
** 7795 Walton Parkway Suite 200, New Albany OH 43054;  
** Dubuque, IA:
** 4141 Westmark Avenue, Dubuque IA 52002;  
** Cedar Rapids, IA:
** 333 1st Street SE, Suite 200, Cedar Rapids, IA 52401;  
** Coralville IA:
** 273 Ridgeway Drive, Coralville IA 52241   
*
* What we offer:

*** A
** stable, consistent work environment**—both in-office and virtual
* A
** comprehensive training program
** to help you support employees and customers from some of the world’s most respected brands
* A
** dedicated mentor and manager
** to guide you every step of your career journey
* ** Career development and promotional opportunities
** as you take on new responsibilities
* A
** diverse, all-inclusive benefits package
** designed to support your mental, physical, financial, and professional well-being  
** Your next big opportunity starts here—are you ready to join us?
** See what a day in the life of a Care Team Representative is like: SED
23026 - Mariah _01-09-24 () &  Learn more about our Care Team:
Care Team ()  
** PRIMARY PURPOSE**:  To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.  
** ESSENTIAL FUNCTIONS and RESPONSIBILITIES
*** Acts as primary liaison with callers from multiple client accounts within a shared services environment.
* Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
* Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
* Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
* Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
* Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
* Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as…