Patient Service Assistant – Dental

Job Summary:

The Patient Services Assistant – Dental provides services to patients who come to Church Health for dental care. This role is essential to ensuring a positive experience for our patients, as the Dental PSA is the first point of contact in the office. Dental PSAs should have excellent communication and customer service skills, a professional demeanor, and the ability to multitask in a busy dental office environment.

This position will manage patient communications, scheduling, and administrative tasks to support the smooth operation of the dental practice.

• Provide excellent customer service and communication to CH Dental patients.
• Check patients in and out for their appointments, including eligibility checks, payments owed for treatment on DOS, and payments owed in the future for large dental cases.
• Collect and digitally store patient information: maintain patient records including demographic information, dental guidelines, proof of income documentation, and medical histories
• Manage phone calls, respond to patient inquiries, and provide general information about dental services.
• Schedule and confirm patient appointments, ensuring optimal use of the dentist’s time and treatment rooms.
• Verify eligibility for dental services and provide alternate resources for those who don’t qualify for the program.
• Assist patients with questions about billing, treatment costs, and split payments on multi-step procedures.
• Prepare reconciliation report by matching payments collected and balancing funds at end of each day, running reports as indicated by the Clinical Administrative Supervisor.
• Follow office protocols for patient confidentiality and HIPAA compliance.

• A High School Diploma or GED is required.
• Associate’s Degree or Certification:
  Education or certification in a relevant field is preferred.
• 1-3 years of experience is preferred.

• Medical/Dental/Vision Insurance
• Paid Time Off
• 11 Paid Holidays
• 401(k) Match
• FSA/HSA Options
• Basic Life Insurance
• Voluntary Life Insurance
• Short and Long-Term Disability
• Employee Assistance Program