Bilingual -Dual Registered Dental Assist

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RFT Memphis, TN, US

2 days ago Requisition

As the “voice” of the dental practice, this role shapes the patient’s first impression and reinforces the organization’s commitment to high-quality oral healthcare and service excellence. Responsibly manages incoming calls by triaging patient needs, answering questions related to dental services, directing inquiries to appropriate clinical or administrative staff, and ensuring timely and accurate message documentation and routing. In the capacity as a Registered Dental Assistant provides comprehensive chairside support to a licensed dentist and/or hygienist, facilitating efficient delivery of high-quality patient care.

Maintains a high level of professionalism, confidentiality, and attention to detail in all patient interactions. Assists with language translation for patients as needed to ensure clear, accurate communication and enhance access to care.

• Patient Reception and Communication
  Greet patients in a professional and courteous manner, addressing inquiries when appropriate and directing more complex questions to the appropriate clinical or administrative personnel.
• Patient Registration
  Facilitate the accurate and timely completion of patient registration forms, ensuring all required documentation is obtained.
• Demographic Data Management
  Collect, verify, and update patient demographic information within the practice management system to maintain accurate records.
• Insurance Verification
  Verify patient insurance coverage, including primary care provider (PCP) selection when applicable, ensuring eligibility and benefit accuracy.
• Financial Coordination
  Establish payment arrangements and collect applicable co-payments, deductibles, and balances in accordance with insurance coverage and sliding fee schedules.
• Appointment Scheduling (Clinical Coordination)
  Schedule outpatient dental consultations and procedures as directed by providers, ensuring compliance with payer guidelines and authorization requirements.
• Daily Activity Reporting
  Complete and reconcile Daily Activity Reports at the close of each business day.
• Cash Handling and Reconciliation
  Accurately count and reconcile all payments collected, maintaining a balanced cash drawer in accordance with financial protocols.
• Ledger Review – Credits
  Review patient account ledgers to ensure all suspended credits are appropriately applied.
• Ledger Review – Coding Accuracy
  Audit patient ledgers to confirm accurate assignment of CDT (Current Dental Terminology) codes and correct provider attribution.
• Comprehensive Appointment Scheduling
  Schedule patient appointments using the electronic scheduling system, taking into account provider availability, weekly templates, and PRN scheduling needs.
• Message Management
  Document and relay detailed telephone messages for administrators, dentists, hygienists, and staff, including date, time, and staff identification; communicate messages to leadership as appropriate.
• Patient Recall and Reminders
  Coordinate appointment reminders and recall services to support continuity of care and patient compliance with recommended treatment plans.
• Call Management and Routing
  Professionally manage incoming calls by triaging patient needs, routing calls efficiently, and utilizing paging systems when necessary to ensure timely communication.
• Charge Processing (HL7)
  Review and complete HL7 charge entries to ensure accurate data transmission and billing integrity.
• Referral Coordination
  Generate, track, and manage dental referrals as prescribed by the dentist, ensuring timely…