E-Learning Support Specialist​/Help Desk; IOTIS

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E-Learning Support Specialist/Help Desk (IOTIS)

Athens Technical College

JR

Not Applicable (United States of America)

SALARY IS COMMENSURATE WITH EDUCATION AND EXPERIENCE. STATE OF GEORGIA BENEFITS PACKAGE.

• Perform a variety of administrative and technical support functions that support web-based instruction.
• Conduct live orientation, policy and exam review sessions via Microsoft Teams for online courses in Food Stamps, Medicaid, TANF, and Business Support.
• Assist IOTIS E-Learning Coordinator with instructing, monitoring, and interacting with Division of Family and Children Services (DFCS) online students and supervisors.
• Answer help desk questions by phone, Live Chat, and email.
• Assist in quality control for online training courses, including updating and improving training materials and ensuring accuracy of online policy materials.
• Assist with data entry and reporting for any systems used by IOTIS.
• Perform other duties as assigned.

Associate’s degree
* and* Three (3) years of related work experience

* Note:

Experience may substitute for the degree on a year-for-year basis.*

• Bachelor’s degree in Education, Communications, or related field.
• Ability to master Georgia DFCS training materials and effectively communicate same to DFCS online students.
• Strong computer/technical skills, proficiency in Microsoft Office.
• Customer service/communication experience, excellent interpersonal skills, and a clear, friendly telephone voice.
• A quick learner, highly organized, and have a demonstrated ability to meet established deadlines.
• Must be able to work in-person at the Athens, GA campus.
• Georgia DFCS Office of Family Independence experience.
• Teacher or trainer experience, K-12 or adult education background, classroom management experience.
• Learning management system experience.
• Knowledge of instructional design tools with web-based learning.

IOTIS is contract funded by the Georgia Department of Human Services with potential for renewal.

Employment is contingent based upon successful completion of appropriate background checks.

Equal opportunity and decisions based on merit are fundamental values of the Technical College System of Georgia (TCSG). The TCSG State Board prohibits discrimination on the basis of an individual’s age, color, disability, genetic information, national origin, race, religion, sex, or veteran status (“protected status”). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any TCSG program or activity because of the individual’s protected status;

nor shall any individual be given preferential treatment because of the individual’s protected status, except the preferential treatment may be given on the basis of veteran status when appropriate under federal or state law. Athens Technical College is an equal opportunity employer. All employment processes and decisions, including but not limited to hiring, promotion, and tenure shall be free of ideological tests, affirmations, and oaths, including diversity statements.

The basis and determining factor for such decisions should be that the individual possesses the…