Power Generation Field Service Technician - Level III

Job Summary

Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.

• stablishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
• Escalates unresolved issues to product specialists / Supervisor
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements
• Maintains service vehicle and tools for cleanliness and proper operation
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor