Customer Support Engineer - CORE

Pay Range - $55.00 to $64.00 per hour

Job Description:

• Hands-on experience in managing, operating and supporting
*** core network nodes (EPC/IMS/5GC) for both data and voice services.

• Solid experience in interfaces and protocols used in 4G and 5G core networks (integration/troubleshooting).

• Solid experience in Kubernetes and container environments for operating and managing Containerized Network Functions.

Core RE Requirements:

• Perform first level of troubleshooting/response for anomalies found in the above elements.

• Raise tickets with
*** care for issues that he couldn’t solve.

• Support activities/migrations/upgrades on behalf of customer (those are normally carried out by
*** care).

• Prepare/review MOPs of activities.

• Participate in ORT/ATP.

• Provide incident reports and kpi reports (if this is covered in the sow for RE).

REQUIREMENTS (must have):

• Experience in 4G and 5G packet core operation and architecture, preferably
*** solutions.

• Experience in SDM operation and architecture, preferably
*** solutions.

• Knowledge of CNF operation and lifecycle management.

• O&M experience in mme, spgw, amf, smf, upf, nrf.

• O&M experience in pcrf, hss, pcf, udm, ausf, udr.

• O&M experience in cscf, TAS, Client, mrf.
Plus (good to have):

• Experience in
*** CMMand CMG nodes.

• Experience in
*** APC (pcrf, hss, pcf, udm, ausf, udr).

• Experience in
*** EVC.

• O&M experience in
*** CMU platform (CNF mode of deployment) through cli and CMU GUI.