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CX Forecasting & Workforce Optimization Specialist
Job in
Memphis, Shelby County, Tennessee, 37544, USA
Listed on 2026-06-29
Listing for:
Thecentermemphis
Full Time
position Listed on 2026-06-29
Job specializations:
-
Engineering
IT Specialist
Job Description & How to Apply Below
Thecentermemphis in Memphis, Tennessee is seeking a Customer Experience Planning & Engineering Specialist to drive forecasting and workforce management across multiple contact channels. Ideal candidates will have 3–5 years of experience in workforce management with strong analytical and Excel skills, as well as familiarity with platforms like Verint and Genesys.
The role involves collaborating with operations teams, maintaining schedules, and producing performance reports. The position offers an opportunity to work in an inclusive environment at Fed Ex, committed to diversity and equal opportunities.
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