Ticket Seller- Satellite Music Hall

Responsibilities

• Ensure compliance of Clubs & Theaters cash handling policies and procedures
• Balancing and reconciling daily/nightly ticket sales
• Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock
• Assist Manager/Supervisor on pricing initiatives such as:
  Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
• Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives
• Assisting Manager & Supervisor with internal Ticket Orders and Reports
• Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.

• Prompt, courteous and knowledgeable customer service both in person and over the phone
• Facilitate night of show Will Call & Guest List Operations
• Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.)
• Work with Guest Services/Operations on any ADA requirements
• Providing knowledge of upcoming events & upgrades available
• Knowledgeable on the events culture and genre
• Providing positive energy

• Daily operations on Ticketmaster host system for sales and other tasks.
• Following opening and closing shift procedures
• Follow standards and processes for ticket types, ancillary events and qualifiers
• Maintain call center phone system, and keep current all phone menus and calendars of events
• Assist in maintaining Box Office cleanliness
• Follow dress code policy – business casual
• Updating and modifying spreadsheets as needed (Ticket Stock Log, Vault Log, etc.)
• Collecting, storing and tracking Lost & Found as necessary
• Assist Manager & Supervisor in any tasks as they arise
• Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
• Ensure compliance with ADA ticket laws

• Knowledge of Cash Handling
• Knowledge of Phone & In Person Customer Service
• Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
• Flexible schedule (days/nights, weekends and holidays)
• Tolerance of all cultures, music and art forms
• High School Diploma

• Attention to detail in a multi-tasked environment
• Knowledge of ticket sales
• Experience in working in live entertainment operations
• Ticketmaster host system experience
• Experience in identifying counterfeit cash / ’s

• HEALTH:
  Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF:
  Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY:
  New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER:
  Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS:
  Volunteer time off, crowdfunding network

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national…