Branch Operations Support Specialist

Headquarters
6000 Poplar Ave
Ste 300
Memphis, TN 38119, USA

The Branch Operations Support Specialist is a dedicated resource for supporting the operations of the retail banking branches.

• Perform regular reporting, on site branch visits, and audits as needed to monitor items such as policy exceptions, losses, outages, etc.
• Review monthly branch self-audits.
• Lead the daily, weekly, and monthly operational reconciliation.
• Perform the duties of primary contact person for internal audit adherence and tasks.
• Complete operational activities while minimizing risks under established policies.
• Orchestrate the transactional duties and Teller cash balancing needs of the bank branches, including management of branch currency needs.
• Provide training and mentorship for new tellers and personal bankers for transactional duties.
• Stay current on regulation changes including Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations that apply to the position.
• Perform ATM updates, operations, currency replacement, settlement, and balancing of island ATMs, and Card Portal Administration.
• Manage the Instant Issue Operations and cardstock for Instant Issue and Production.
• Update and maintain branch operational procedures.
• Support core applications and operational needs of branches.
• Maintain and update deposit rates, as needed.
• Perform timely New Account document review.
• Review and approve Retail Check provider invoices and reconciliations.
• Additional duties as assigned.

• 3-5 years of branch and/or operations experience, or relevant work experience in the financial services industry.
• Knowledge of applicable bank regulations.
• Must possess accurate typing, spelling, and grammar skills as well as superior written and oral communication skills.
• Must possess the ability to set priorities, manage tasks and meet deadlines.
• Must be willing and capable of defining problems and taking initiative to propose practical solutions.
• Some travel may be required on an as needed basis to attend training, conferences, and visiting bank branch locations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.