Fraud Protection Specialist

Fraud Protection Specialist

Job Category:
Operations

Work Hours:

12 pm 9 pm Monday through Friday

This individual will be an analyst within the ATM/Mobile deposit group, which is a function of the Deposit Fraud Department. In addition to daily responsibilities, this individual is responsible for ensuring work items are processed timely. The ATM/Mobile deposit team is responsible for monitoring the ATM/Mobile hold reports and Early Warning reports, evaluating account activity, placing/extending account holds where necessary and documenting findings.

These responsibilities include monitoring daily reports/transactions and conducting research/reviews on transactions indicative of potential fraud and/or customer relationship risk. In addition, this team is responsible for ensuring appropriate actions are taken based on these reviews to minimize potential fraud risk, documenting findings, and maintaining supporting documentation related to all reviews.

• Assist in the review of daily workflow that optimizes time and reduces false positive reviews.
• Conduct complex account research to ensure fraud mitigation.
• Monitor and review account and transactional data for suspicious activity and possible fraud.
• Apply sound judgement, effectively solve problems and determine fraudulent activity consistently.
• Demonstrate the ability to flexible and adapt to changing situations.
• Perform additional duties as assigned.

This position will report directly to the Fraud Protection Manager.

• 2 3 years banking operations experience preferred
• Fraud experience preferred
• Thorough knowledge of bank applications/transaction processing preferred (particularly depository applications)
• Ability to work under pressure
• Ability to identify and elevate systemic issues and/or process breakdowns
• Ability to assist in resolving systemic issues and/or process breakdowns
• Ability to meet deadlines
• Ability to work independently with minimal supervision
• Ability to define and implement workflow
• Strong interpersonal skills
• Demonstrated knowledge of Microsoft Excel and Access
• Strong verbal and written communication skills
• Strong critical thinking skills
• Strong analytical skills

Medical with wellness incentives, dental, and vision HSA with company match Maternity and parental leave Tuition reimbursement Mentor program 401(k) with 6% match More --