Lending Services Prep Scan and Index Account Specialist

Description

At First Horizon, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Onsite at the location in the posting.

Monday through Friday, 9AM - 5PM

• 30% Productivity:
  Meets productivity goals within established time frames (measured by Service Level Agreements). Meets our strategic goal of reduction in expenses year over year.
• 30% Service Quality:
  Delivers on our service promise in Lending Services (measured by Service Level Agreements, customer feedback, error reports)
• 20%
  
  Risk Management:
  
  Quality and accuracy (measured by various auditors). Ensuring sound risk management and internal controls are met
• 20% Lives Our Company Values:
  Embraces change and ensures an inclusive, positive work climate

• Responsible for ensuring proper receipt of daily documents

• High school diploma or equivalent.
• 1 or more years' professional loan servicing/operations experience or equivalent/related work experience.

• To handle multiple tasks and prioritize
• To work with little supervision but know when to ask for help
• To maintain a positive working relationship with internal business partners and teammates
• To take a systematic approach to organizing work

• Impeccable customer service and customer centric focus
• Problem-solving skills
• Excellent verbal and written communication skills
• Strong keyboarding / data entry ability
• Proficient computer skills, especially Microsoft Office applications
• Attention to detail and ability to identify potential issues

• Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services.

First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at  (;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-_oJCEs Xs0g Nun Pow MAMHCmBYPOtUxUGI$) .

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
  
  Mentor program
• 401(k) with 6% match
• More --

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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