TEMP_NEO_Operations​/Finance Analyst

Operations/Finance Analyst — Commission Payment Operations

Location:

Hybrid — onsite Tuesday/Wednesday at 755 Crossover Lane, Memphis, TN 38117 Max Pay Rate: $28.22/hr | Bill Rate: $39.51/hr

The hiring manager is seeking a highly organized and customer-focused operations professional who can manage commission payment processes from end to end while serving as a trusted partner to meeting planner company accounts. This individual must be comfortable balancing relationship management, financial reconciliation, process improvement, and analytical problem-solving in a fast-paced environment.

• Managing and tracking commission payments from start to finish.
• Working directly with external partner accounts and answering questions about payments.
• Investigating payment issues, missing payments, or discrepancies and resolving them. Reconciling financial data to ensure records are accurate.
• Supporting the onboarding of new partner accounts.
• Reviewing current processes and finding ways to make them more efficient or automated.
• Creating reports, analyzing data, and communicating findings to stakeholders.
• Collaborating with finance, operations, and other internal teams to solve problems and improve workflows.

• Payment & Financial Operations: commission processing, billing, accounts payable/accounts receivable, invoicing, or payment administration; manage financial transactions accurately and on time.
• Account/Client Relationship Management: strong customer-facing skills; experience as primary point of contact for clients, partners, or accounts.
• Financial Reconciliation & Problem Resolution: investigate payment discrepancies, reconcile financial records, identify root causes, resolve issues.
• Data Analysis & Reporting: review data, identify trends, produce reports, make recommendations.
• Process Improvement & Operational Efficiency: streamline workflows, document processes, identify automation opportunities.

• Finance or Accounting Operations;
  Accounts Receivable/Accounts Payable;
  Commission Processing;
  Billing or Payment Administration;
  Customer Service Operations;
  Travel, Hospitality, Meetings & Events, or Hotel Industry Operations.

• Financial Reconciliation, Process Improvement, Data Analysis & Reporting, Client Relationship Management, Stakeholder Communication, Problem Resolution, Operational Excellence, Process Documentation & Compliance, Cross-Functional Collaboration.