Deposit Operations Specialist

HOPE Overview

HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefitted more than three million people in Alabama, Arkansas, Georgia, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation.

Learn more .

HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefitted more than three million people in Alabama, Arkansas, Georgia, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation.

Learn more .

Deposit Operations Specialist

Deposit Operations

Deposit Services VP

N/A

Exempt, Full-time

The Deposit Operations Specialist is responsible for providing critical back‑office support to ensure smooth and efficient deposit operations across the organization. They are responsible for processing back‑office transactions and providing research support across all HOPE branch locations, ensuring accuracy and confidentiality in handling sensitive situations. Specialists will be assigned to focus on one of three areas:
Account Management, Card Services, or Payments. This role involves ensuring compliance with organizational policies and regulatory requirements, resolving operational issues, and collaborating with cross‑functional teams to provide excellent service to members and internal stakeholders.

All Deposit Operations Specialists will be responsible for the following:

• Provide excellent member service in all interactions with members and vendors
• Comply with all regulatory compliance requirements
• Participate in cross‑training initiatives to gain knowledge of all specialization areas, providing support to other teams as needed to ensure operational continuity during high‑demand periods or staff absences

• Process ticketing requests, ensuring a response within the 24‑hour SLA
• Handle certificate maturity and renewal notices and other account‑related updates
• Perform IRA account and document maintenance
• Process remote deposit capture items
• Conduct routine audits of ECM Payment reports
• Research fraud alerts and provide recommendations for resolution

• Manage charge‑off process from initial report generation to completion ensuring collaboration with the Collections Department
• Conduct routine reconciliations of core processing system with external vendors
• Comply with all regulatory compliance requirements

• Assist with member disputes

• Review new account files and online membership applications to ensure compliance and accuracy
• Review and verify transactions, such as share drafts to maintain high accuracy and compliance
• Ensure dual control approval processes are followed for key transactions to minimize errors and fraud
• Conduct daily review of check deposits and holds, report any findings to relevant stakeholders, like Branch Managers or Compliance

• Address retail tickets related to travel alerts, card limits, PIN issues, and special handling, ensuring a response within the 24‑hour SLA
• Process email requests for PIN resets, travel notices, and authorization inquiries using vendor website access
• Analyze and make recommendations regarding internal debit/credit card limits for online and offline transactions
• Monitor plastic card inventories via vendor websites to ensure sufficient supplies are on hand
• Ensure dual control approval processes are followed returned card logs

• Process VISA Credit Card production requests, ensuring dual control segregation of duties for…