Service Team Coordinator

Overview

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

• The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all Chen Med entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations.
  
  This incumbent is also responsible for achieving departmental quality, compliance and productivity standards while delivering VIP level customer service. The Service Team Coordinator is a hybrid role which may, when needed, require in-office presence.

• The schedule for this position is Mondays-Thursdays & Saturdays from 8:00AM
  -5:00PM Eastern time. There is an additional hourly rate offered when working a Saturday or Sunday shift.

• Competent-level business acuity

• Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods

• Exceptional verbal communication skills including active listening

• Excellent organizational and multi-tasking skills

• Passion for serving others, particularly seniors, with initiative-taking solutions

• Ability to successfully operate in a demanding environment

• Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position

• Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business

• Ability and willingness to travel locally, regionally, and nationwide up to 10% of the time

• Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)

• High school diploma or GED equivalent required

• A minimum of 2 years of customer service experience required; in a call center or similar environment.

• A minimum of 1 year of experience working in a fast-paced medical or healthcare setting highly preferred.

• Must reside in the continental United States within a state where the organization is listed as a business entity

• Experience with web-based customer relationship management systems is a plus

$17.0 - $24.26 Hourly

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

We’re Chen Med and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

Chen Med is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current employees, if you want to apply to our internal career site, please  ()

Current Contingent Worker please see job aid HERE to apply

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