Counselor-EAP

Summary

Provides employee assistance services to client companies and their employees/dependents by following accepted employee assistance program standards to satisfy client needs and meet program standards. Under the direct supervision of the Director of the Employee Assistance Program. Responsible for 1 shift, 8 hours/day, 5 days/week emergency rotation as assigned. Incumbents are subject to overtime and callback as required by BMHCS. Performs other duties as assigned.

Provides employee assistance services to client companies and their employees/dependents by following accepted employee assistance program standards to satisfy client needs and meet program standards. Under the direct supervision of the Director of the Employee Assistance Program. Responsible for 1 shift, 8 hours/day, 5 days/week emergency rotation as assigned. Incumbents are subject to overtime and callback as required by BMHCS. Performs other duties as assigned.

• Provides guidance and support to employees and dependents by assessing their personal needs to facilitate problem resolution.
• Provides support to client company managers and supervisors by assessing their needs to satisfactorily meet their requests and service expectations.
• Provides on‑site events for client companies by responding to their requests to deliver expected programs and presentations, and creating opportunities to increase utilization.
• Maintains a case management system for all clients contacted by following established program policies and procedures to assure a continuity of care service.
• Participates in the development of program policies and procedures by contributing ideas and actions to promote improved EAP product and services.
• Completes assigned goals.

• Minimum:
  Master’s degree in mental health, counseling, social work or addiction related field.

• Minimum:
  Three years’ experience in mental health/addiction treatment field in the Memphis, Tennessee area.
• Preferred:
  Five years’ experience in mental health/addiction treatment field in the Memphis, TN area. Experience in mental health education and public speaking preferred.

• Preferred:
  Substance Abuse Professional designation. Critical Incident Stress Debriefing certificate.