OnSite Specialist - Memphis, TN

* Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management.

* Essential duties & responsibilities:

(detailed description)
* Provides clinical surgical support by managing all relevant equipment.
* Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
* Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.
* Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.
* Maintains knowledge base of equipment and disposable products through Stryker education training programs.
* Provide physicians and OR personnel with information on new and current products.
* Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.
* Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account.
* Accurately records and reports all surgical procedure information.
* Adheres to all Stryker and medical facility policies, standards and procedures.
* Analyze and resolve both routine and non-routine product issues expediently using independent judgment.
* Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
* Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
* Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel.

* Note:

Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)
* Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.
* Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
* The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations.
* The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support.

Note:

Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)
* The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends. If the account contract includes on-call services, you must be within 45 minutes driving distance from the account.
* The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.
* Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
* Ability to remain standing and/or walking for an extended period of time.
* Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
* Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
* Excellent analytical skills.
* Excellent interpersonal skills.
* Excellent equipment problem-solving skills.
* Excellent time management skills with ability to use independent judgment and critical thinking effectively.
* Must be able to explain and generate detailed guidelines and procedures.
* Experience in OR technical support or surgical services.
* Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.).
* Excellent communication and troubleshooting skills.
* CRCST required within 6 months of hire (per Stryker and state legislation).
* Ongoing annual continuing education required.
* CER certification required within 6 months (or per state legislation).
* Ongoing continuing education required annually.
* Familiarity with surgical supply chain or SPD workflows.
* Strong organizational and communication skills.
* Prior OR or SPD leadership experience preferred.
* Strong interpersonal and project coordination skills.
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