Lead Scheduler Weekdays | Pediatric Urology Clinic | Memphis

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent‑rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid‑South.

The Lead Scheduler monitors and directs the activities of Schedulers and collects and records patients' demographic and financial information as it is related to hospital admissions, patient scheduling or other scheduling activities. Works with patients, visitors, and physicians' offices to resolve issues and answer questions. May serve as a training resource for activities related to hospital admissions, patient scheduling or registration.

Serves as a resource to Schedulers and operates in a supervisory role in the absence of Scheduling leadership team. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

• Leads and guides the Schedulers by coordinating their daily activities and monitoring workload to ensure the delivery of high‑quality, responsive and efficient service. Answers questions, resolves issues and problems, conducts training, prepares and coordinates work schedules, and mentors Schedulers. Participates in interviewing applicants and provides input into Associate evaluations and corrective actions.
• Schedules all patient care procedures accurately as to the type of procedure, exam, area or physician referral, lab location, and time of procedure; balances exams with patient/customer time request and provider availability. Reschedules exams at patients’ or departments’ requests.
• Interviews patient or physician's office staff to obtain medical history and patient demographic information and documents information.
• As the initial patient liaison, coordinates all patient care procedures via telephone communications and direct patient contact for hospital‑based exams and procedures.
• Reviews and maintains patient care information. Enters patient data into computer to create records used for the collection of their accounts.
• Maintains accurate patient care follow‑up appointment database and distributes appointment card reminders in a timely manner.
• Completes patient medical and/or insurance file from initial interview and distributes files as specified in departmental policies and procedures. Accurately and thoroughly documents all patient care activity in progress notes, relays this information to the appropriate staff, and follows up with the patient or customer in a timely manner.
• Performs other job functions as assigned or requested.

• Required – High School Diploma or Equivalent
• Preferred – Associate’s Degree

• Required – Scheduling 1–3 years

• Ability to organize/prioritize tasks and maintain control of workflow in a multi‑faceted environment.
• Strong verbal and written communication skills, including spelling and correct grammatical structure.
• Strong critical thinking skills.
• Ability to develop solutions to complex problems that require ingenuity, creativity and innovation.
• Strong attention to detail.
• Ability to accurately perform data entry and navigate a Windows environment at a proficient level.
• Proficiency in PAS systems.
• Ability to perform basic arithmetic calculations.
• Excellent customer service skills in person and via telephone or e‑mail.
• Ability to handle stressful situations.
• Ability to exercise independent judgment in making decisions and resolving complex problems related to general and technical aspects of the position.
• Ability to function with minimal supervision, delegate work to others, serve as a resource to other admitting Associates, and take initiative to resolve issues.
• Good influencing, consultative and coaching skills.
• Demonstrated leadership skills.

• Acts as a lead level scheduler. Provides day‑to‑day direction and assistance to subordinates in scheduling. Monitors the work of and acts as a resource to others. Performs general supervisory tasks in the absence…