Front Desk Associate

3600 Elvis Presley Blvd, Memphis, TN 38116, USA

Posted Tuesday, February 24, 2026 at 7:00 AM

Elvis Presley Enterprises. Become a part of the exciting growth at Graceland! Since opening to the public in 1982, Elvis Presley's Graceland has hosted over 20 million visitors from every state in the union and nearly every country of the world. Graceland welcomes over 500,000 visitors each year, is one of the five most visited home tours in the United States, and is the most famous home in America after The White House.

In 1991, Graceland was placed on the National Register of Historic Places. In 2006, it was designated a National Historic Landmark. Graceland visitors come from all walks of life, all ages, all musical tastes, all income levels, all educational backgrounds, and all parts of the world. Our employees are ambassadors to Memphis and work hard to ensure all of our guests are treated with the same southern hospitality that Elvis Presley was known for.

This is a full‑time position located at The Guest House at Graceland with variable/flexible working hours to include weekends, evenings, holidays, and overtime as required. Benefits may be offered after successful completion of a sixty (60) introductory period. This is a promotional opportunity and is an internal/external recruitment.

• Register guests following correct procedures and assign rooms while maximizing hotel revenues.
• Collect appropriate fees and book advance reservations.
• Act as switchboard operator, receiving and transferring calls.
• Maintain records of room assignments to advise housekeepers and maintenance workers.
• Answer questions about services, checkout times, the local community and attractions and other matters in a public relations capacity.
• Provide superior guest services and represent the hotel professionally.
• Perform all other duties as assigned.

• Knowledge of daily hotel operations.
• Prior cash handling and customer service experience.
• Computer proficiency for data input, retrieval, and report compilation.
• Effective communication both in person and on the telephone with a wide variety of individuals.
• Strong organizational skills to determine workload promptly.
• Ability to work quickly and accurately under constant pressure.
• Ability to maintain confidentiality.
• Diplomacy and tact in discussions with upset guests.
• Problem‑solving skills.
• Demonstrated superior guest services/relations.
• Minimum age 18 years.

• Speak clearly and distinctly in person and on the telephone.
• Lift packages up to twenty‑five (25) lbs.
• Stoop, reach, and climb stairs.
• Stand for long periods.

• Identification badge and uniform required.
• Maintain a neat, clean, and well‑groomed appearance at all times.
• Work in a no‑smoking area.
• Work flexible hours, overtime, and holidays.
• Maintain confidentiality.

Experience in the hospitality and/or hotel industry and/or equivalent education in hotel hospitality/business administration.

Please apply online at  We are an equal opportunity employer. Must be able to pass a background check and pre‑employment drug test. This position will remain open until filled.

Notice:
Screening tests for alcohol and illegal drug use will be required before hiring and during your employment with this company.

3600 Elvis Presley Blvd, Memphis, TN 38116, USA