Airport Curbside Concierge Check-in Agent

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer‑first mindset to transform the travel experience‑especially m curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check‑in, and other key touchpoints.

With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys – saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Memphis, TN, United States (US-TN-MEMPHIS)

Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes. This is a physically demanding job that requires on‑the‑job security training and the ability to receive all applicable airport badges. The role is located outside, on the curb, checking in passengers for their flights, requiring availability to work weekends and timely completion of airline compliance training.

• This is a Curbside Check‑in Agent, also known as a Skycap, position starting at $12.00 (+ Tips).
• Part‑time positions available.
• Must have the ability and availability to work weekends; open availability is preferred.
• Must be able to work outside in various weather conditions.
• Must be able to complete airline compliance training within company‑given timeframe.
• Shifts start very early in the morning and continue into the afternoon; closing or overnight shifts are not available.
• Previous 1‑2+ years of Customer Service experience preferred – Paid Training.
• Starting Pay $12.00/hour + Tips; this position has a high potential of making tips throughout the shift.

A Curbside Concierge – Airline Check‑in Agent responsibilities include handling and securing luggage according to the Transportation Security Administration's (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights. The Curbside Concierge will also provide general information to passengers about locations/directions and flight information. The Curbside Concierge is expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc.

services. The Curbside Concierge is familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers' partners. They are required to maintain a positive and friendly attitude in a fast‑paced, high volume active guest service environment.

• Immediately and warmly greet guests as they approach the desk.
• Assist guest with check‑in of luggage to appropriate airlines. Verify the guest flight itinerary and number of bags being checked.
• Input guest information for those who have not previously enrolled in the process.
• Process the check‑in of the guests' bags to include charging guests credit card for bags as per airline requirements.
• Weigh guests' bags to verify appropriate weight of bags and charge for overweight bags.
• Appropriately tag guest luggage with destination tags.
• Provide boarding pass, luggage claim tickets and receipt (if applicable) to guests before they leave desk.
• Immediately upon accepting luggage and completion of processing guest, secure luggage.
• Must possess excellent verbal and written communication skills.
• Maintain a positive, friendly and professional manner at all times.
• Organize and stock the Concierge desk.
• Uphold clients guest service guidelines and values.
• Manage payments (credit card) received from guests.
• Answer telephones and guest questions.
• Perform simple addition.
• Part‑time positions available.

• Ability to work in the early morning rotation.
• At least 6 months experience in a face‑to‑face guest service position preferred.
• Data Entry and/or computer experience preferred.
• Ability to communicate clearly with guests and clients.
• Ability to work in outside weather conditions required.
• Knowledge of the airline or travel industry preferred.
• Must be eligible to work in the United States.
• Must…